Technical Support Engineer

for Cloudlinux projects

Location: anywhere in the world

We are looking for talented engineer to join our support team to provide the best support for our Cloudlinux based products, remote and on full time.

Our support team requires one more engineer in order to comply with the high level of support that we promise to our customers.

The whole support team is working closely with our developers to deliver the quality products in time. The position implies direct communication with the customers via the ticketing system, as well as discussing/reporting feature requests and sometimes bugs with the development team. High troubleshooting skills is a must, as well as the strong Linux knowledge.

Join our team to make a difference!

 

You will be:

  • Providing  support for our CloudLinux OS based products
  • Work closely with our team of talented engineers who are supporting the company's customers
  • Prioritize incoming support issues based on urgency and customer impact
  • Coordinate with product engineering teams on bug fixes, feature requests, and emergency issues
  • Ensure that the company exceeds customer expectations for support and response time SLAs
 

What you need for this position:

  • Proven track record in technical support
  • In depth knowledge of Linux based operating systems and services.
  • Experience with RPM based distributives (CentOS/RedHat)
  • Strong analytical, debugging and problem solving skills
  • Must have the ability to multi-task.
  • Excellent English
  • Must be well spoken, outgoing, organized, detailed-oriented, dependable and flexible
  • Willingness to work different shifts
 

We offer:

  • Great opportunity of professional development within young and fast-growing company
  • Interesting and challenging projects
  • Remote work with long-term employment on full time basis under contract
  • Salary in US dollars
  • Quarterly bonuses
  • Flexible working hours
  • Paid one month vacation per year and sick leaves
  • Medical insurance
  • Days off on national holidays
  • English Language training
  • Tasks with the challenge
  • Knowledge Exchange
 

Let’s make it a win-win for you and CloudLinux. Do not put off until later - apply today and our team will gladly welcome you.