Rollout Slot 17 Pause Announcement

Summary

CloudLinux has paused the gradual rollout slot 17 for the package ea-apache24-mod_hostinglimits-1.0-46 due to a compatibility issue affecting cPanel domains that have CloudLinux Site Isolation (“Isolates”) enabled. On affected servers, PHP requests to a site-isolated domain fail with HTTP 500 (“CageFS jail error”); domains without Site Isolation are unaffected.

What Happened

We identified a compatibility issue affecting CloudLinux Site Isolation: on affected servers, PHP requests to a site-isolated domain return HTTP 500 (“CageFS jail error”), while non-isolated domains on the same account continue to work normally. As a precautionary measure, we suspended the rollout while a corrected release is being prepared and validated. Servers without any site-isolated domains are not impacted.

Workaround

Affected users can apply the following temporary solutions until the fix is released:

• Revert the module: Downgrade to the previous version until resolution:
  yum downgrade ea-apache24-mod_hostinglimits-1.0-40
• Then restart Apache:
  systemctl restart httpd
• Clear repository cache:
  Run yum clean all to resolve issues with the unavailable rollout-slot package repository.