CLN Login
Support Ticket
Volume
Issue Resolution
Times
Customer Trust in
VPS offering
Choosing a VPS gives a customer more power, but it could strip away features they relied on in shared hosting. Hosting Ireland and LetsHost decided to close that gap.
They recognized that the tools keeping their shared platforms running smoothly — CloudLinux OS for stability and performance troubleshooting and Imunify360 for protection — were just as critical for VPS. By including them as standard in their managed VPS plans using the CloudLinux VPS Bundle, they ensured that “more power” did not mean “more problems.”
This strategic approach allows them to manage VPS servers with the same high efficiency as shared accounts. Support staff get the tools to proactively optimize performance, while automated security mitigates threats. The customer gets a truly premium experience, and the host achieves operational efficiency.
The definition of an unmanaged VPS is simple: “Here is your root access. Good luck.”
While unmanaged VPS remains the ideal solution for experienced system administrators who require full control, Hosting Ireland and LetsHost noticed a friction point for a different segment of users.
They saw a pattern where business owners would select unmanaged options for the price point, often underestimating the technical expertise required to secure and maintain them. These customers didn’t want to be sysadmins; they simply wanted their sites to be faster.
When configurations were not optimized or security patches were missed, the gap between customer expectation and the “unmanaged” reality became clear.
Technical Director, Hosting Ireland
To secure their VPS environments, the Hosting Ireland and LetsHost teams had historically utilized a diverse suite of tools like CSF, CXS, and various manual configs and custom scripts.
While effective, this approach required significant manual oversight and specialized knowledge to maintain across a growing fleet. If a support agent moved from a shared hosting ticket to a VPS ticket, they had to switch contexts entirely. The tools, logs, and logic were distinct between platforms.
The teams sought a way to streamline operations, moving from responsive maintenance to a standardized, “secure-by-design” architecture.
The answer was not a new, unproven technology. It was right in front of them.
They looked at their shared hosting environment. It was stable. It was secure. It generated far fewer headaches than the VPS side. Why? Because it ran on CloudLinux OS and Imunify360.
They realized that the features making shared hosting run smoothly – automated defense, resource visibility, and performance diagnostics – were exactly what their VPS customers were missing.
So, they made a strategic pivot. They stopped treating VPS as a wild west environment and started shipping the CloudLinux VPS Bundle (including both CloudLinux OS and Imunify360) as the standard. By integrating CloudLinux OS and Imunify360, Hosting Ireland and LetsHost launched a new line of managed VPS offerings as their primary option.
“If the security systems are the same, it’s a lot easier for training and support,” Will explains. “People can do their job without having to think too hard about why things are different.”
Here is how the new stack solves specific VPS headaches:
On a base Linux VPS, slowness is a mystery. Is it a script? A plugin? A traffic spike? With CloudLinux OS, the support team doesn”t have to guess. They can use tools like PHP X-Ray to instantly identify performance bottlenecks.
In addition, HardenedPHP allows customers with legacy sites to run older PHP versions securely, preventing the need for forced, painful, and likely expensive code rewrites.
Imunify360 replaces the old stack with a single, automated, multi-layered security solution. It handles the WAF, malware scanning, and IP blocking without manual intervention. It provides out-of-the-box protection that allows even non-technical customers to run a VPS safely.
Commercial Director, LetsHost
The shift to the CloudLinux VPS Bundle was not just an upgrade for the customers. It was an upgrade for the business operations.
New support staff only need to learn one stack. If they know how to fix a shared hosting issue, they know how to fix a VPS issue.
Automated security means fewer hacked sites. Better diagnostic tools mean faster resolution times for performance issues.
Users get the power of a VPS without the fear of breaking it.
If you are a hosting provider, you have a choice.
You can save a few dollars on software licensing and spend thousands on support hours troubleshooting problems that could have been altogether avoided. Or, you can optimize your stack, automate the security, and get back to running a calm, profitable business.
Less problems for the customer means happier customers. Which means happier employees, and a more profitable business. So everyone’s a winner.
Technical Director, Hosting Ireland
